Business Enhancement Unit-officer-operations - India - HDFC Bank

HDFC Bank

Verified Company

India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Department- Business Enhancement Unit- Job posted on- Feb 16, 2024- Employee Type- Permanent-Sales Vertical- Experience range (Years)- 0 - N

A
Group Company:
HDFC Bank Limited

Designation:
Business Enhancement Unit-Officer-Operations & MIS (5_1394_100094)

Office Location:
Gillanders House, Gillanders House

Position description:

Publication of MISs on Regular Frequency
The resource is responsible for ensuring the daily / weekly/ monthly reports are published to management.

Produce analysis and various subsets to drive the efficacy and efficiency of the channel.

Be able to produce the data when required for management presentation.

Create masters at product / region / role levels for data analysis.

To able to support with trends for review and channel strategy.

Report Generation & data collation
Be able to facilitate front end with data to drive the daily / weekly & monthly productivity.

Publish trends and analysis driving team to improve resource productivity.

Be able to consolidate and publish data from regions.

Co ordinate for the channels on various business requirements.

Analytics & Maintenance of historic data.
Be able to maintain data and documents for the channel.

Maintain reports & spreadsheets of historic data.

Maintain and publish Dashboards.

Productivity Management
Incumbent is responsible and be able to meet the business expectation on timelines.

The incumbent should be able to complete the activities assigned.

Internal Stakeholder Query Management
Incumbent should be able to understand the query raised, analyze and be able to provide a suitable justification.

Incumbent to front end and ensure complaints if any are resolved within TAT and satisfactory resolution.

Primary Responsibilities:

The objective of the role of Officer OPS & MIS is to provide support on various functions of the channel management.
To support and provide data on human resource management, management reporting on business achievements, productivity.
Develop and publish reports on process controls, exceptions, to improve on the business efficiency and effectiveness.
The incumbent is responsible query management and complaint resolution.
The role demands high quality of communication skills, performance & business understanding by the incumbent

Educational qualifications preferred
-
Category: Bachelor's Degree

Required work experience
-
Industry: Exposure to direct sales role with expertise in Telesales and banking.
-
Years of experience: 1 to 3

Required Competencies:

Minimum experience in years 1+ years at supervisory level.Able to work with junior and senior management alike

Required Knowledge:

Able to work with junior and senior management alike
Required Skills:

Interpersonal Skills.
Analytical Skills.
Team work.
Time Management.
Product and Regulatory Knowledge
Planning and Organizing Skills.
Knowledge of Competition & Current trends in financial Industry
.
Good people management skills
Good written and verbal communication
Required abilities

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Other:Major Stakeholders**(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

Channel Team

Product Team

Regional Sales Team

CEG
Central HR