Desktop Support Engineer-l2 - Bengaluru, India - Futuresoft Solutions Pvt Limited

Futuresoft Solutions Pvt Limited
Futuresoft Solutions Pvt Limited
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Title:
Desktop Support


Level:
L2


Job summary:
To provide Second level & Escalation support on Desktop, OS and hardware adhering to SLA defined.


Job tasks & responsibilities:

Monitoring & assigning calls to L1 engineers.

Installation and configuration of Client OS physically on client machine or using any third party tool.

Perform Desktop Backup and Restore activities (Client level).

All escalations from Desktop L1/Sr. L1.

Troubleshoot escalated issues of operating systems (Windows XP, Windows 7 etc.)

Deploy Patches approved by Server Team for Client Workstations.

Client level antivirus management.

Testing of computers and ensuring that computer systems are functioning properly.

Testing Network connectivity

Perform System Ramp up/Down activities.

Remote Software/Desktop troubleshooting

Support on windows networking (wired and wireless)

Basic troubleshoot and resolve DNS,DHCP issues

File and printer sharing services.

Users and groups management.

Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.

Working closely with Asset Management Team, update them regularly for hardware consumables, required in near future.

Perform adhoc maintenance activities out other duties as you may be requested by management.

Maintaining other computer peripheral devices such as printers and solving printing problems if they arise.

Basic Windows Server knowledge.

Documenting procedures and processes.


Job Specification:


Qualification:
Under Graduate/Graduate or any Technical Degree/Diploma


Certifications:
MCP/MCSA/MCSE


Experience:
Minimum relevant experience of 36 months


Communication Skills:
Should be able to Speak, Read and Write correct grammatical English.


Supervision:
Site In-charge/Site Manager


Working Environment: 24*7, 9 hours /day, 6 days in a week
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