Fresher - International Voice Process - Hinjewadi, Pune, Maharashtra, India - Smart ES

Smart ES

Verified Company

Hinjewadi, Pune, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Associate (Voice)

Company:
eClerx Services Ltd.

About Us:

eClerx Services Ltd. is a leading provider of business process management, analytics, and automation solutions.

With a global footprint and a strong commitment to delivering exceptional service, we empower our clients to optimize their operations and enhance their customer experience.

Position Overview:

We are currently seeking dedicated individuals to join our team as Associates (Voice) for our Comcast Voice process.

As an Associate, you will be responsible for providing excellent customer service and technical support to Comcast customers, ensuring their inquiries and concerns are addressed promptly and efficiently.

Key Responsibilities:

Handle inbound calls from Comcast customers regarding billing inquiries, technical issues, service activations, and account modifications.
Troubleshoot and resolve customer concerns with professionalism and empathy, ensuring a positive customer experience.
Utilize effective communication skills to provide clear and concise explanations to customers and guide them through troubleshooting steps.
Document customer interactions accurately and comprehensively in the CRM system.
Meet and exceed performance targets related to customer satisfaction, first call resolution, and average handling time.

Requirements:

Excellent verbal communication skills in English.
Prior experience in a customer service or technical support role is preferred but not required.
Ability to multitask and navigate computer systems efficiently.
Strong problemsolving skills and the ability to think quickly on your feet.
Willingness to work in a dynamic and fastpaced environment.
Flexibility to work rotational shifts, including weekends and holidays.