System and Process - New Delhi, India - Maruti Suzuki India Ltd
Description
AccountabilityEnsuring defined Customer journey is being followed at the dealer level
Ensure SOP implementation at dealer level
Customer feedback capturing and prepare actionable
Drive process implementation and gaps identification in order to prepare improvement actionable
Customer Complaint Management
Skills and Qualifications
a) Qualifications
MBA or equivalent
a) Work Experience
Minimum 5-7 Years in the domain
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