Agm - Retention & Revenue Enhancement - Noida, India - Vodafone Idea

Vodafone Idea

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Noida, IN- Function: Other- About:

Role
Retention & Revenue Enhancement Lead

**Job Level/ Designation
Proposed M2

Function / Department
Customer Service/Retention and Collection

Reports to
Retention and Collection Head (M3)

Location
Partner locations

Job Purpose
Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners

Key Result Areas/Accountabilities

Effective deployment of human resources approved for each process on campaigns
Effective deployment of Dialer strategy to ensure optimal business outcomes
Ensure excellent customer experience at the OBCC centers.
Provide necessary insights and corrective actions to enhance campaign effectiveness
Work with Key stake holders including partners, Corporate verticals and cluster teams
Monitor Capacity Planning and Execution at the site along with spends
Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc.

**Core

Competencies, Knowledge, Experience*
Good understanding about Postpaid & prepaid processes
Understanding about OBCC operations, Partner Management
Ability to deliver through inter personal skills, people management
Strong Execution Skills & Communication skills
Sales experience is an added advantage

Must have technical / professional qualifications

Graduate/Post Graduate/ MBA with 710 years of experience in various customer service roles, preferably Front end facing roles
Knowledge of various systems, process and reporting tools
Good analytical abilities