Inside Sales Coach - Gurgaon, India - Black & White Business Solutions

Black & White Business Solutions

Verified Company

Gurgaon, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Information:

Industry

Non-IT Lateral
***Province

Haryana
***City

Gurgaon Kty.
***Postal Code

122001
***Country

India

TITLE:

Sales Coach

JOB
LEVEL:

8,7

REPORTING
RELATIONSHIP:

Reports to Operations Delivery India Inside Sales Client Experience Lead

The Sales Coach (SC) handles professional development of sellers and Sales Team Leaders.

From pre-launch train-up and deployment through launch, calibration and ongoing program operation and renewal, the SC owns front line sales leader (TL) management and development, aligned to program success.

The SC conducts interviews, participates in the selection process, conducts existing and new TL training & ongoing coaching of TLs, aligned to the Sales Team leads Development Program.

Ongoing TL coaching occurs through the Execution Rhythm framework as outlined in the Sales Excellence TL Playbook and in accordance with values and Operations requirements.

This position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support.

Primary responsibility is the assessment, coaching and proficiency augmentation of TL Knowledge Skills & Abilities and overall professional development.

Auditing calls, providing business intelligence and solutions, enhancing sales, and preparing sales strategies, training New Hire training (sales, process, and communication skills).

The secondary responsibility is supervision, floor coaching, reporting and leadership.

ROLES
INCLUDED:

Sales Coach
Sales Trainer
Front Line Sales Leader
Performance/Continuous Improvement coach

ACCOUNTABILITIES:

Sales Coach

is responsible for the sales specific coaching and sales excellence orientation of the Sellers and Sales Managers.

Drive sales acumen and engagement with the sellers and sales manager with great passion and bring the best out of the individuals and teams.
The objective of this position is to coach, develop and improve TLs' ability to lead their teams and manage their teams' program performance and goal achievement.
Coordinate training activities that will help maximize sales performance and training throughput.
Work with and prepare Trainers, Quality Analysts and Team Leads with the knowledge around the role that Digital Ads play in agency growth and how to effectively sell to agencies.
Participate in and conduct focused call listening exercise by the Market SME to learn about the opportunity areas which can improve our pitch quality and objection handling which can help us convert pitch in tough/bleak/not interested scenario
Will work with the product SMEs and Trainers to get fully educated on product and process to learn and drive nuance driven coaching and experiential learning
Design training courses using gamification, roleplaying activities, and job simulation for sellers and sales team leads
Create and Customize the Sales excellence Playbook for the program and drive its adoption amongst Sellers, Sale Managers through monitoring and coaching
Achieve mastery of the TL Playbook anchor tenets that achieve Execution Rhythm, the 'beating heart' of sales performance management:
Daily Sales Plan
Brief
Debrief
Call auditing + coaching + role playing
Pipeline reviews
1 to 1 coaching sessions

performance review and development planning

Establish and maintain dashboard, reporting, metrics and analytics in support of identifying TL areas for improvement and corresponding development plans
Construct TL coaching & professional development materials, including presentations, sales scripts, and case studies
Come up with creative sales and process excellence strategies in addition to the playbook execution
Partner with business in developing and executing strategic plan to achieve sales targets
Partner with business to understand their business needs and objectives basis performance and build strategies for improvement in training and sales excellence
Work with client and internal functional teams to share best practices and drive engagements as Sales Ambassador of program
Promote a teamoriented environment through people development, strong leadership, continuous improvement, and crossfunctional support.
Research and forecast future sales quarterly, monthly, and weekly performance and performance trends
Research competitors and provide suggestions for improvement
Construct TL coaching & professional development materials, including presentations, sales scripts, and case studies
Design training courses using gamification, roleplaying activities, and job simulation
Gather feedback on all training programs from trainees, managers, and instructors
Set quarterly and annual learning and development objectives for TLs
Coordinate TL curriculum and assets records with Operations L&D & SS&T
Evaluate and track TL performance improvement and TL
Plan and d