1700 product Sme - Bengaluru, India - Recruise India Consulting Pvt Ltd
Description
Responsibilities
- Manage endtoend technical and business oversight, including design, development, testing, deployment, and maintenance.
- Offer proactive guidance on the technical architecture and steer discussions with the product team regarding the features of their product that are specific to our business processes.
- Collaborate on a rollout plan for new product features by comprehending the implications of any changes.
- Lead and steer the team to build the technical requirements for future state of the project (Omnichannel 2.0)
- Collaborate with crossfunctional teams including Vendor Partners, IDS, and other functions within commercials to support business objectives.
- Foster a culture of automation, continuous improvement, innovation, and collaboration with the team.
- Develop and maintain strong relationships with US partners, other functions, and vendors.
- Stay uptodate with emerging trends and technologies in the Product management space.
Mandatory Requirements:
_ Technical and behavioural skills/qualifications:
_
- Bachelor's/Master's degree, preferably in quantitative/IT related fields (Engineering, operations, IT/IS)
- 10 years total experience, with 3+ years' hands on experience with platforms such as Customer 360 or Omnichannel Customer Engagement or Customer Data platform.
- Should have played a role where endtoend technical and Business process oversight was required.
- Proven experience in leading large scale digital transformation projects specially on cloud technologies while liaising with business and development teams.
- Proven record in leading and delivering Automation, Standardization and Process Improvement/optimization across the project.
- Experience managing complex software products from ideation to launch, with a focus on customer experience and business outcomes.
- Strong understanding of how technologydriven data management and analytics drive better personalized marketing campaigns.
- Good verbal and written communication to enable successful delivery in a dynamic environment in a large matrixed team.
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