Executive - Customer Experience - Gurugram, Haryana, India - InterGlobe Aviation (IndiGo)

InterGlobe Aviation (IndiGo)

Verified Company

Gurugram, Haryana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Posting Start Date:16 May 2024

Location:
Gurgaon, HR, IN

Company:
InterGlobe Aviation Ltd

Functional responsibilities:
Extensive outcall to customers to provide resolution
Coordinate with other departments especially Airport, call centre, and finance to resolve customer complaints and queries and provide resolution to customers

Behavioural competency:

Resilience to challenging situations
Customer centric approach
Great negotiation and persuasion skills
Agility
Eagerness to learn
Time management
Great team player

Technical Knowledge:

Excellent English and Hindi language skills (both verbal and written)
Good typing skills

Minimum Eligibility:

Graduate
Prior experience in customer grievance handling (desired)

Must be comfortable with rotational shifts and rotational offs.
"At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their - but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"