Customer Care Executive - Mohali, India - Leom International
Description
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Salary:
₹9, ₹26,786.43 per month
Schedule:
- Day shift
- Rotational shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- Hindi (preferred)
- English (preferred)
Work Location:
On the road
More jobs from Leom International
-
Visa Filing Officer
Zirakpur, India - 2 weeks ago
-
Customer Care Executive
Chennai, India - 2 weeks ago
-
Customer Support Representative
Bengaluru, India - 3 weeks ago
-
Uk Visa Counsellor
Zirakpur, India - 3 weeks ago
-
Customer Care Executive
Chandigarh, India - 1 week ago
-
Customer Service Advisor
Thane, India - 3 days ago