Customer Support Representative - Noida, India - InstaCiti by Urban Basics

InstaCiti by Urban Basics
InstaCiti by Urban Basics
Verified Company
Noida, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Brief:


Customer Support Executive Duties:


  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:


  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide workflow assistance
  • Manage all customer issues and requests
  • Develop and improve customer experience
  • Manage complaints

Requirements and Skills:


  • Bachelor's degree in business, computer science or engineering
  • 2+ years of experience in commercial support
  • Excellent verbal and written communication, analytical and problemsolving skills
  • Strong customer service skills
  • Strong interest in IT or products
  • Knowledge of Excel, Word, and PowerPoint

Job Types:
Full-time, Permanent


Salary:
₹15, ₹20,000.00 per month


Benefits:


  • Commuter assistance
  • Flexible schedule
  • Paid sick time

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Experience:


  • Customer support: 2 years (preferred)
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