Customer Service Executive - Gurugram, Haryana, India - FINDOC INVESTMART PVT. LTD.

FINDOC INVESTMART PVT. LTD.
FINDOC INVESTMART PVT. LTD.
Verified Company
Gurugram, Haryana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Location:
Gurgaon

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Department :Customer Service

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Experience :3 Years

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Qualfication: A bachelor's degree in administration or a related field


Responsibilities:


  • Resolving customer issues brought to your attention.
  • Standardizing the customer service delivery of an organization.
  • Tracking the work of every customer service representative in the team.
  • Performing quality assurance surveys with customers.
  • Conveying customers' feedback to the team.
  • Fixing appointments according to the convenience of clients and customers.
  • Interacting with customers to determine whether they have a desirable and shareable experience.
  • Helping every customer service professional improve.
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Creating a pleasant work environment for customer service professionals.

Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of 3 years of experience as a customer service representative.
  • Superior written and oral communication skills.
  • Write and speak english fluently
  • Leadership skills to guide and improve a team.
  • Data entry and basic computer skills.
  • Knowledge about customer relationship management systems.
  • Knowledge about the best mediation and conflict resolution tactics.
  • Ability to empathize with customers.
  • Utmost patience while dealing with angry and agitated customers.
  • Ability to respect every customer.
  • Fast and efficient problemsolving skills.
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Posted On: 13 February, 2024

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Location: Gurgaon
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