Reservation Executive - Mumbai, India - fork media

fork media

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

RESPONSIBILITIES:


SALES:
o Serve as a brand ambassador, effecvely promong Physique 57 India's premier products and services to prospecve clients. o Engage proacvely with potenal clients, understanding their fitness aspiraons, and recommending tailored membership opons. o Conduct comprehensive sales consultaons, providing detailed insights into our offerings, and addressing client inquiries professionally. o Maintain meculous and up-to-date records of sales acvies, including leads, prospects, and conversions. o Consistently meet or exceed sales targets, acvely contribung to the overall revenue growth of the organizaon. o Connuously update product knowledge and stay informed about industry trends to deliver unparalleled service to clients.

 CLIENT SERVICING:

o Provide exceponal customer service, ensuring an outstanding experience for all clients.

o Assist clients with inquiries, promptly resolve concerns, and offer expert guidance on class schedules, membership details, and studio amenies.

o Culvate and nurture client relaonships, fostering long-term loyalty through personalized interacons and a/enve consideraon of individual needs.

o Acvely listen to client feedback, promptly address concerns, and provide valuable insights to the management team for ongoing improvement.

o Maintain accurate client records and databases, demonstrang meculous a/enon to detail and maintaining utmost confidenality. o Collaborate seamlessly with other team members to ensure smooth operaons and consistently deliver high-quality service.

 STUDIO OPERATIONS:

o Work closely with the studio team to maintain an inving and impeccably organized environment for clients. o Assist in essenal administrave tasks such as class check-ins, membership renewals, and seamless processing of payments. o Uphold Physique 57 India's stringent cleanliness standards, ensuring the studio maintains an impeccable appearance at all mes. o Support the successful implementaon of promoonal acvies and events, fostering client engagement and enhancing retenon.

QUALIFICATIONS:

Availability to work a fullme schedule of 5 days per week, including Saturdays & Sundays.
Flexibility to accommodate a dynamic work schedule, including weekends, evenings, early mornings, and on holidays.
Minimum 2 years of demonstrated experience in sales and client servicing, preferably within the fitness or hospitality industry.
Proven track record of consistently meeng or exceeding ambious sales targets.
Excellent communicaon and interpersonal skills, enabling effecve client engagement and relaonshipbuilding.
Exceponal customer service orientaon, demonstrang a genuine passion for surpassing client expectaons.
Keen a/enon to detail, along with exceponal organizaonal and multasking abilies.
Ability to thrive in a fastpaced, dynamic environment, adept at adapng to changing priories.
Proficiency in ulizing computer systems, databases, and customer relaonship management (CRM) so ware.
Flexible availability to accommodate evening shi s, weekends, and holidays as required by business needs.
Strong affinity for fitness, coupled with a solid understanding of the fitness industry, will be viewed favourably.
Acvely contribute to companies' topline revenue through achieving predetermined sales targets.