Backend Operations - Delhi, Delhi, India - Mantra Care

Mantra Care

Verified Company

Delhi, Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About the Role:

Responsibilities:

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Backend Operations Management: Oversee and manage all aspects of backend operations, including process optimization, resource allocation, and performance monitoring.
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TPA Coordination: Collaborate with Third Party Administrators to ensure seamless integration of services, timely resolution of issues, and adherence to service level agreements.
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Process Improvement: Identify opportunities for process improvement and efficiency gains within the operations function, implementing solutions to enhance productivity and quality.
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Quality Assurance: Implement and maintain rigorous quality assurance measures to ensure compliance with company standards and regulatory requirements.
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Team Leadership: Provide leadership and guidance to the operations team, fostering a culture of accountability, collaboration, and continuous improvement.
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Data Analysis: Analyze operational data and metrics to identify trends, patterns, and areas for improvement, and use insights to inform decision-making and strategy.
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Risk Management: Identify potential risks to operations and develop strategies to mitigate risks effectively, ensuring business continuity and resilience.
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Stakeholder Communication: Communicate regularly with internal stakeholders, including senior management, to provide updates on operational performance, challenges, and opportunities.

Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.
Proven experience in operations management, with a focus on backend operations.
Demonstrated experience working with Third Party Administrators (TPA).
Strong analytical and problemsolving skills, with the ability to translate data into actionable insights.
Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
Proven leadership abilities, with experience leading and developing highperforming teams.
Ability to thrive in a fastpaced, dynamic environment and manage multiple priorities effectively.
Strong understanding of regulatory requirements and compliance standards relevant to operations.

Preferred Qualifications:

Certification in operations management or related field (e.g., Six Sigma, Lean Management).
Experience in the healthcare or insurance industry.
Familiarity with relevant software and tools for operations management and data analysis.

Contact Number:

Pay:
₹15, ₹25,000.00 per month

Schedule: