Customer Service Officer - Thane, India - BZ CONSULTANT
Description
Profile - Service Assurance Officer
Salary - ₹4L - ₹4.5Lpa
Location - Thane
Max Age - 26years
Experience year
Qualification - Graduation
Job Role
1) To Attend the inbound calls of customers in Credit Cards and process the queries, requests to
customers satisfaction
2) To identify and convert the opportunities for cross selling (banking product) on customer call
3) Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
4) Ensure customer "delight" and consistent service experience, including timely resolution of
customer queries/issues.
5) Complete the logs specified by the process (End-of-day target)
6) Adherence to Information Security norms & quality process norms.
7) To be aware of and comply with any updates about the process
8) Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to
the team as guidelines for improving performance
Requirements:
1) Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of
call center industry an advantage
2) Excellent communication skills - Verbal & Written
3)
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
4) Flexible to get scattered 8 Week Offs in a month with 9hours shift
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
₹35, ₹38,000.00 per month
Schedule:
- Day shift
- Flexible shift
Ability to commute/relocate:
- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (required)
Experience:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
Language:
- English (required)
- Hindi (preferred)
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