Service Officer-salary Account Solutions-corporate - Bengaluru, India - Kotak Mahindra

Kotak Mahindra
Kotak Mahindra
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job Role

  • Responsible for servicing corporates having salary relationship with the bank
  • Ensuring smooth salary requests of corporates are processed.
  • Processing customers request for account maintenance
  • Getting customers to become digitally active.
  • Conduct Parichay desk in corporate and meet customers/KDMs
  • Responsible for sharing account opening details with the corporates post the accounts are certified
  • Ensuring all complaints are resolved and closed within TAT
  • Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank
  • Managing customer & corporate complains & providing end to end resolution.
  • Responsible for moving corporates to Net IT platform for automations of salary uploads
Job Requirements

  • Good communication and problemsolving skills
  • Selfstarter and energetic individual
  • Ability to take directions from multiple managers
  • Basic data entry knowledge.
  • Ability to multitask, prioritize, manage time effectively & work effectively under pressure.
  • Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)
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