Opportunity & Engagement Operations Coordinator - Kochi, India - EY

EY
EY
Verified Company
Kochi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


Discipline:
Operations Co-Ordinator

Role Type:
Opportunity & Engagement Operations Coordinator

The opportunity


By joining GDS Operations Management CoE and you will help support the important business enablement functions that keep our organization running strong.

As an Operations professional, you will work across teams both onshore and offshore to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.


Your key responsibilities

  • Receive and acknowledge requests assigned
  • Accurately set up new engagements and communicate new codes within agreed timelines
  • Set up billing information and billing schedules for future billing and process amendments accurately
  • Timely prepare invoices in accordance with agreed billing process until closing of engagements
  • Update engagement budget/s as needed
  • Create entries and fulfil necessary updates in Interaction (CRM).
  • Follow firm's guidelines and processes
  • Monitor engagement health
  • Track request process in the workflow management tool as well as other trackers maintained by the team
  • Provide updates to requestors and reply to their queries in a timely manner
  • Handle request volumes and maintain high quality service
  • Work closely with EY Regional Business Managers, Location Managers, Client serving people, Mercury business advisors, Onshore team and Executive assistants
  • Provide coverage & support to the team members to meet set timelines and in managing key deliverables

Skills and attributes for success

  • Capable of engaging effectively with multiple stakeholders, understanding the objectives of their programs/initiatives.
  • Interact effectively and maintain good rapport among a diverse group of team members, customers, and colleagues, demonstrating tact and diplomacy
  • Interact directly with the clients to capture first level requirements for the projects/processes
  • Effectively handle routine tasks including followup and respond appropriately to unexpected situations
  • Demonstrate best work practices within department and among other teams

To qualify for the role, you must have

  • Excellent Conceptual & Analytical Skills
  • Excellent communications and organizational skills
  • Detail oriented and eager to analyse and solve complex process cases
  • Exceptional customer service skills, including responsiveness and commitment to quality
  • Strong and highly motivated work ethic
  • Ability to perform well prioritized tasks in a fastpaced environment.

Ideally, you'll also have

  • Graduate / Postgraduate degree (Ideally in Commerce/Finance streams)
  • 2 to 4 years of work experience in a CRM based environment

Technologies and Tools

What we look for

  • Team player: selfdriven and ability to work independently.


  • Solution oriented

  • Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem.
  • Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.


  • Cultural intelligence

  • Openness and willingness to think and work beyond own perspectives, awareness of one's other cultures & impact on decisions


  • Emotional Intelligence

  • Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network.

We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines.

In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.

We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

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Continuous learning:You'll develop the mindset and skills to navigate whatever comes next.
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Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
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Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs.
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Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to
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