Sales Co-ordinator - Ernakulam, India - Cochin Petromins Pvt Ltd

Deepika Kaur

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Deepika Kaur

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Description
Managing a team of representatives offering customer support.

  • Overseeing the customer service process.
  • Resolving customer complaints brought to attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment.

Salary:
₹9, ₹21,746.97 per month


Shift:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)
  • Hindi (preferred)

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