Sales Co-ordinator - Ernakulam, India - Cochin Petromins Pvt Ltd
Description
Managing a team of representatives offering customer support.- Overseeing the customer service process.
- Resolving customer complaints brought to attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment.
Salary:
₹9, ₹21,746.97 per month
Shift:
- Day shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
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