Customer Care Executive - Dighi Camp, Pune, Maharashtra, India - Robu

Robu

Verified Company

Dighi Camp, Pune, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Customer Care Executive

Job Summary:

Number of Positions: 01 required.

Experience:
1-2 Years** (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

Salary Range CTC:
Rs.2,38,094/- per annum to Rs. 3,61,785/- per annum.

Educational Qualification:
Any Graduate, Under-Graduate, 12th passed.

Required Skills:

Fluent communications skills: English (Both verbal and written).
Ability to listen and active problemsolving skills.
Good interpersonal skills.
Ability to handle pressure.
Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Gender:
Male/Female (anyone can apply).

Job Responsibilities and Duties:

The responsibilities & duties of the
Customer Care Executive would be:

To handle the customer queries and escalations systematically, providing them with the best solutions.
New customer addition and customer retention.
Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders, or obtain details of complaints to provide a resolution.
The followup to ensure that appropriate actions are taken on customers/clients' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits:

Limited Calls. No heavy call flow level, per day (mostly less than 40).
Day Shift only.
Semivoice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

Job Types:
Full-time, Permanent

Pay:
₹238, ₹361,000.00 per year

Benefits: