V&a Trainer - Gurugram, Haryana, India - Webhelp

Webhelp

Verified Company

Gurugram, Haryana, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Training & Quality

Location

Gurugram, India***Job Title:V&A Trainer

Job Description:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations

Key Responsibilities:

Support Front Line Recruitment Teams to assess the quality of new hires.
Understanding needs, conducting refresher training in English as per requirement
Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
Maintaining Data and MIS as per the training BPMS / requirement
Supports intra & inter function collaboration.
Proactively implement best practices and add value across locations.
Attend the TTT for any client requirements.
Interfaces with customers as per requirement
Conducts Need Analysis and shares feedback with the stakeholders.
Meeting the monthly Conversion & Effectiveness targets
Providing Feedback to the New Hires on Soft Skills and basic grammar
Mentoring the New Trainers
Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
Analyze and report findings for Process Training batches.
Conduct refreshers basis TNA, publish and execute for 100% closure every month.
Meet the training requirements of the BU basis TNA.
Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams.
Track and report improvements

Desired Skills:

CAT Score of 5.5 or higher
Excellent communication skills (English & Hindi).
Excellent facilitation and presentation skills
Data handling / data interpretation and Data Management.
Good people management and Interpersonal Skills.
Good knowledge of computers and MS Office (Excel, Power point).
Willing to work in a 24x7 shift environment.
Analytical / Quantitative skills
Planning and Decision making
Ability to prioritize.
Ability to meet deadlines.
Multitasking
Strong organizational and presentation skills
Ability to work under pressure.
Ability to drive initiatives to closure.
Ability to deal with all levels of employees with different accents and dialects.
OD experience will be an added advantage.
Experience in the International Customer Service Process will be an added advantage.

**Disclaimer:
- **
Location:IND Gurgaon Building F, Tower D

Language Requirements:

Time Type:
Full time

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