Customer Care Executive - Thane, Maharashtra, India - Employee Hub

Employee Hub
Employee Hub
Verified Company
Thane, Maharashtra, India

5 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)

  • Sending Reports & Analyzing.
  • Event Organizing. (Marketing)
  • Events for retail Partners. (Retail Operations)
  • Looking after fit out work of brands. (Operation)
  • Coordinating with MEP, Security, House Keeping & Parking Team.
  • Making Snag reports.
  • Coordinating with Project team for Mall renovation work.
  • Weekly meetings with the out source team members.

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Customer service
  • CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner

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Retail relations
  • CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement

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Government compliance
  • Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
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Credit control assistance
  • CCE is responsible for financial aspects of the Mall which including rent, CAM, Utilities collection, parking collection
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Retail and service provider Communication
  • Responsible can effectively communicate with a diverse group of individuals, including property management, retail management, security staff, Housekeeping, MEP & Parking staff middle management, and more
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Records, Reports and inventory
  • CCE need maintain track inventory, record, record day to day operations SOPS, and other administrative tasks.
  • Handling Parking Department.
  • Looking after Parking checklist, Attendance & grooming standard of all staffs.
  • Coordinating with the retailers & their issues with the concern team & try to fix their problem ASAP.
  • Handling Stilt Parking, LG Parking & Periphery Area.

Job Types:
Full-time, Regular / Permanent


Salary:
₹200, ₹280,000.00 per year


Ability to commute/relocate:

  • Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)
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