Storage, Backup and Replication Administrator- L2 - Pune, India - Hewlett Packard Enterprise
Description
Storage, Backup and Replication Administrator- L2
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Job Family Definition:
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_ Management Level Definition:_
Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
Works on assignments that are highly complex in nature where a strong degree of initiative and technical knowledge are required to resolve problems.
Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employees._ Responsibilities:
_
- Working independently while using standard protocol to respond to more complex customer issues.
- Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence.
- Participates in projects and provides resolution and feedback based on analysis.
- May act as a mentor and may provide some lead support to other nonexempt employees.
_ Education and Experience Required:
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- High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
_ Knowledge and Skills:
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- Superior communication skills both written and verbal.
- Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or esupport.
- Can confidently diagnose problems to hardware FRU level.
- Has ability to train team members regarding existing and new technologies (NPI) in all relevant product lines Collaborates closely with CC on resolving issues and helps reproduce issues in lab environment.
- Knowledge, experience and updating Knowledge Management systems.
Job:
Services
Job Level:
Advanced
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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