Tellecaller - Bavdhan, Pune, Maharashtra, India - MagicWorks IT Solutions Pvt Ltd

MagicWorks IT Solutions Pvt Ltd
MagicWorks IT Solutions Pvt Ltd
Verified Company
Bavdhan, Pune, Maharashtra, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Responsibilities:

  • Contacting Leads: Initiate outbound calls to potential leads generated through various channels such as marketing campaigns, website inquiries, or referrals.
  • Lead Verification: Verify the authenticity and accuracy of leads by confirming contact information, educational interests, and other relevant details.
  • Data Entry and Management: Record all interactions and updates in the excel sheet or CRM (Customer Relationship Management) system accurately and promptly.
  • Follow-

Up Calls:

Conduct follow-up calls with leads to nurture them through the enrolment process, address any queries or concerns they may have, and encourage them to take the next steps.


  • Information Dissemination: Provide detailed information about the educational programs, courses, admission requirements, fees, and other relevant aspects to potential leads.
  • Building Rapport: Build rapport and establish a positive relationship with leads to enhance their trust and confidence in the educational institution.
  • Handling Objections: Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.
  • Appointment Setting: Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.
  • Meeting Targets: Meet or exceed daily, weekly, and monthly targets for lead verification, followup calls, and conversion rates.
  • Team Collaboration: Collaborate with other team members such as admissions counsellors, marketing professionals, and administrative staff to ensure a seamless enrolment process for prospective students.
  • Feedback Provision: Provide feedback to the management regarding the quality of leads, effectiveness of communication strategies, and any areas for improvement in the lead verification process.
  • Adherence to Guidelines: Adhere to the organization's guidelines, policies, and compliance standards during all interactions with leads.
  • Continuous Learning: Stay updated with information about the educational institution, its programs, industry trends, and best practices in tele calling and lead verification.
  • Handling Objections: Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.
  • Appointment Setting: Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.
  • Maintaining Professionalism: Maintain a professional demeanour at all times, exhibiting patience, empathy, and excellent communication skills in interactions with leads.
  • Documentation and Reporting: Prepare and submit regular reports on lead verification activities, conversion rates, and key performance indicators to the management team.

Job Types:
Full-time, Permanent


Pay:
Up to ₹17,000.00 per month


Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Application Question(s):

  • What is your current salary?

Experience:


  • Cold calling: 1 year (required)

Work Location:
In person

Application Deadline: 17/06/2024

Expected Start Date: 27/06/2024
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