Associate Customer Delight - Ahmedabad, India - Smytten

Smytten
Smytten
Verified Company
Ahmedabad, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Department:
Associate Customer Delight


Job Type:
Full-Time


Location:
Ahmedabad


Reporting to:
Senior Manager Customer Delight


About Smytten

Smytten is India's largest premium discovery and trial platform which stands on a podium of
Top 20 shopping apps on the play store where consumers can enjoy a specially curated online shopping experience hassle-free. We are one of India's largest online platforms for premium product discovery & trial. We are the first Start-up in Gujarat to cross the 100 Crores funding mark this year, with more than 10 million users. We are one of the leading innovators in consumer tech, fuelling the growth of a potentially large D2C market in India that is expected to be a $100 Billion market by 2025. It cuts across multiple premium lifestyle categories like Beauty & Grooming products, Food & Beverages, Health & Wellness, and 10 more categories. The Smytten squad has young enthusiastic minds who give their 100% in breaking all the records across the Globe.


About Job Role

Roles and Responsibilities:


  • Resolve product or Delight problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Catering to customer queries received from all functional modes.
  • Contribute to team effort by accomplishing related results as & when needed.
  • Identify and assess customers' needs to achieve the highest level of satisfaction.
  • Work closely with crossfunctional teams within Smytten to ensure customer concerns are resolved at the earliest.
  • Suggest ways of improvement in the internal processes using customer feedback as the main criteria.
  • Work on the backend, especially customers' feedback on the products tried. Make brand / SKU related reports as per the requirement of the department.

Skills

  • Excellent written / verbal communication and presentation skills.
  • Good knowledge of MS Excel.
  • Good interpersonal skills and a good team player.
  • Strong analytical and problemsolving skills.
  • Self started with "out of the box" and strategic thinking ability.
  • Delivering results with mínimal supervision.
  • Ability to juggle between multiple work streams and lots of ambiguity.
  • Having good listening skills.
  • Having good selfcontrol and a positive attitude.
  • Having clear communication and a good sense of humor.
  • Having good product knowledge.

Experience

  • Experience in Customer Delight, supply chain in luxury, hospitality, or FMCG industry.

Qualifications

  • Graduate degree in any field (minimum).
  • MBA preferred.

Compensation

  • As per industry standards (competitive).

Salary:
₹300, ₹360,000.00 per year


Benefits:


  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)
  • Health insurance
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