Restaurant Captain - Thane, India - Levels Resort and Training Centre

Levels Resort and Training Centre

Verified Company

Thane, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Always greet and welcome guests promptly in a warm and friendly manner.

Assist guest with table reservation.
Ensure guest are serviced within specified time.
Has a good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
Able to answer any questions regarding menu and assist with menu selections.
Able to anticipate any unexpected guest need and react promptly and tactfully.
Serve food course sand beverages to guests.
Set tables according to type of event and service standards.
Record transaction/ orders in Point of Sales systems at the time of order.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverages.
Responsible for clearing, collecting and returning food and beverage items to proper area.
Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
Present accurate final bill to guest and process payment.
Schedule weekly/fortnightly staff duty shifts with the approval of the Restaurant Manager ensuring that work exigencies are met and the staff is rotated fairly.
Lead a team of stewards by providing guidance and on the job training to them
Develop restaurant sales through upselling, guest contacts and ensuring good service.
Supervise food service with a view to ensuring speed, quality of service and personalization
Maintain and control the par stocks of cutlery, crockery, linen, supplies, and equipment.