Customer Experience - Coimbatore, Tamil Nadu, India - Bosch Group

Bosch Group

Verified Company

Coimbatore, Tamil Nadu, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it
- s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description Job Description
Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.The individual must possess basic skills / abilities to perform the essential functions.

Responsibilities:

Obtain and evaluate all relevant data to handle complaints and enquiries
Monitor and Dispatch incidents/tickets to the right technical solution group
Efficiently resolve complaints to completion and achieve customer satisfaction
Complete call notes and reports as necessary and update them in the CRM
Report creation using MS office tools
Record details of comments, enquiries, complaints, and actions taken
Manage administration, communication and coordination with internal departments
Flexible and willing to work in shifts
24/7 helpdesk environment

Qualifications

Qualifications:

Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field
Exposure and understanding of ITIL concepts
Good working knowledge of MS Office tools oWilling to work in rotational shifts

Additional Information
2-4 Years