Bpo Executive - Navi Mumbai, India - Talents Villa Recruitment Services
Description
Managing a team of representatives offering customer support.- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
₹13, ₹18,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Navi Mumbai, Maharashtra , Maharashtra: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Language:
- English (preferred)
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