Avp, Workforce Empowerment - Bengaluru, India - Standard Chartered

Standard Chartered

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job:
Business Support and Management

Primary Location:
Asia-India-Bangalore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 20/Apr/2023, 11:12:14 PM

Unposting Date:
Ongoing

Role Responsibilities

Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layer set at organization level, Seats & other requirements balanced through better scheduling.

Lead and deploy WFE practices across organization.

Strategy

Through Workforce Optimization, deliver a consistent balance between Cost and Service goals for the organization across units managed.
Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layer set at organization level, Seats & other requirements balanced through better scheduling.

Business

The incumbent will be responsible for partnering with Business units and Group Functions & Country stakeholders

Processes

Proven track record of leading WFM practice in BFSI / Third Party BPO with an entrepreneurial outlook to lead change
Own Cost reduction targets at the organization level and ensure its embedded well within the Workforce delivery
Direct WFM team in all aspects of Workforce Empowerment including Forecasting, Capacity Planning, Scheduling, and Real Time Management across various units in the Managed Services vertical.
Own and deliver long and shortterm staffing requirements; collaborate with business leaders to make staffing decisions that support operational objectives
Own and manage various initiatives for increasing Resource Utilization through Seat Management, Productivity Management across business by working with various stakeholders.
Ensure workload balance and staff wellbeing.

People & Talent

Create a clear vision for Team that drives the business forward and ensures delivery of plans through day to day management of direct and indirect reports. Activities include but is not limited to
Forecast Volumes, Cycle time analysis, Real time management.
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

Proactively provide analysis and recommendations on Operational issues including multiskilling complimentary queues & advising on appropriate courses of action to correct problems or respond to changes in trends, patterns and business requirements
Ensure adherence to risk management framework.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank's

Conduct Principles:
Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Unit Heads of Business units and Group Functions
Country stakeholders

Other Responsibilities

Embed Here for good and Group's brand and values in country / business unit / team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Graduation / Post Graduation

Role Specific Technical Competencies

Workforce Empowerment knowledge areas
Capacity planning
Forecasting, Staffing, Scheduling
Operations Management principles
Process Improvement

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
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Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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Never settle, continuously striving to improve and innovate, keeping thi