Customer Service Executive - Navi Mumbai, India - Impact Ltd
2 weeks ago
Description
CTC - 19 K pm Fresher (Female preferred with NISM VIII certificate)Responsibilities:
Direct Responsibilities
- Place orders in client's account with proper authentication
- Initiates research ideas to the clients
- Need to be updated with market news, financial trends, and current affairs
- Need to do outbound calls after market hours of reactivation customers
Contributing Responsibilities
- Responsible for Brokerage revenues
- Responsible for attending max inbound calls
- Responsible for maintaining Proper quality while attending calls.
- Responsible for placing maximum trades in client's account with accuracy.
- Responsible for Reactivation of customers
Direct Responsibilities
- Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
- Record and categorize all customer interactions.
- Interact with internal department for query resolution, maintain regular followups.
- Provide regular updates to the Customer for attempted open cases.
- Adhere to the servicing escalation matrix so that specified TATs are achieved.
Contributing Responsibilities
- Keeping up to date with latest events in processes/ product.
- Read and understood customer communications properly and respond to each point raised.
- Checking all facts before sending out replies so that accurate information as per the company's policy and processes are disseminated to the customer
- Good verbal and written communications skills
- Ability to read / listen and understand
- Good interpersonal skills
Specific Qualifications (if required)
- Graduation.
- 05 years of experience.
- Good written and Verbal communication skills
Job Types:
Full-time, Permanent, Fresher
Pay:
Up to ₹400,000.00 per year
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (required)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (required)
Work Location:
In person
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