Operations Executive - Jakkur, Bengaluru, Karnataka, India - Gourmet Garden
Description
We are hiring for Operations Executive for Kannamangala, near Whitefield warehouse.Roles & responsibilities
- Keeping track of inwarding status of all SKUs into the DC and building systems for flawless operations
- Overseeing and executing order management and dispatch processes including quality control on order segregation, invoicing and dispatch notes, ERP updates etc
- Carrying out dispatch operations for all channels i.e. retail deliveries, direct-customer deliveries, deliveries to MDCs, and deliveries to hubs of 3rd party channels and B2B customers
- Tracking all delivery status live on an ongoing basis to ensure on-time and in-full deliveries to customers. Securing confirmation from customers of these deliveries
- Co-ordinating with 3P logistics providers for timely and quality deliveries, and for any returns and rejects from undelivered customer orders
- Keeping DC and Hub in spick and span clean conditions for food-grade quality control
- Adhering to all regulatory requirements of DC operations including trade, shops, fire and safety etc.
- Sourcing and Onboarding blue collared employees as per requirements
- Training the retail/B2B delivery executives on the app and preparing training presentations and SOP guides
- Responding to the grievances of the customers through WhatsApp, SMS, calls as required.
- Preparing reports and keeping a track of inventories. Preparing MIS reports on attendance, attrition rate, inventories and other data as required for analysis.
- Constantly striving for customer delight and continuous improvement practices in operations
Job Types:
Full-time, Permanent
Pay:
₹8, ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
Experience:
- Operations management: 1 year (required)
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