Lco Service Experience - Gurgaon, Gurugram, Haryana, India - Airtel India

Airtel India
Airtel India
Verified Company
Gurgaon, Gurugram, Haryana, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Reduction in GFR (DSL/Voice) - i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products

  • Customer SLA Enhancement i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR>3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
  • Reduction in Field SRs
  • Implementation of new work ways and Quality of repair
  • Opex and Budget control
All work and no play isn't how we do things at Airtel.

Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance.

In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

  • Strong analytical skills


  • Knowledge of technology

  • ADSL, VDSL etc.
  • Understanding of DSL CPE, TR69 & CAS
  • Experience of handling large team in dotted matrix
  • Knowledge of wireline/broadband/internet business
  • Strong communication skills

Qualifications (Education/Work Experience)

  • Done BE/B.Tech with minimum 5 to 7 years of experience
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