Hws Group Sales Support - Delhi, India - Hilton

Hilton

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

HWS Group Sales Support - Asia Pacific

With more than seven thousand hotels in 124 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, Spark and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here:
to delight our guests, Team Members, and owners alike.

What will I be doing?
As the HWS Group Sales Support - Asia Pacific (APAC) team member, you will be responsible for performing the following tasks to the highest standards:

Planning Activities 15%

Map out the optimal processes for all lead management processes i.e., reactive group handling, noncustomer facing while customer impacting.
Support in creating learning documents, playbook, refresher material and resource center for both sales and sales support teams.
Identify gaps and needs of the Lead Management team for improvements.
Develop weekly, monthly, quarterly performance reports templates.
Generate reports as per the departmental reporting cadence.

Organizing Activities 75%

Utilize various tools and techniques to qualify leads and assess their potential for conversion.
Maintain a database of leads, ensuring accurate and uptodate information for effective lead tracking and management.
Coordinate and communicate with hotels and follow up on outstanding proposals/agreements.
Collaborate with the sales team to align lead management strategies with sales targets and objectives.
Ensure relevant communication is properly executed proactively both within the team and also within the hotels.
Maintain and update relevant reports.
Coordinate any required administrative work in terms of reporting of figures, account forecasts within a given time frame.
Manage hotel information centrally for the team.
Coordinate collection of information for the various trackers (where relevant).
Assist and act as a liaison between the sales teams and hotels.
Responsible for data and information on common drive.
Monitor and analyze lead conversion rates, identifying areas for improvement and implementing necessary changes to optimize conversion.
Provide regular reports and analysis on the status of leads, sales trends, and performance indicators to the stakeholders.

Directing Activities 5%

Educating sales teams on lead management processes.
Attend meetings with the sales team to discuss lead quality, lead conversion, and strategies for enhancing sales performance.

Staffing Activities 5%

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Handling and delegating any ad hoc enquiries from nonmanaged accounts.
Participate and attend relevant events and /or meetings where required.
Liaise with the other HWS offices where appropriate.
Assist other administrative functions when required and directed.

What are we looking for?

The HWS Group Sales Support - Asia Pacific (APAC) team member serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

University degree / Diploma or experience in lieu thereof.
Proven experience in sales lead management or a related field, with a minimum of 2 years of experience in a similar role.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication skills: presentations, written and verbal.
High ownership: Follows through to ensure delivery of changes, solutions & services that fulfill the sellers requirements.
Advance knowledge of MS office.
Ability to direct collaboration among the team and external resources.
Excellent interpersonal skills, with the ability to build and maintain relationships with team members and stakeholders.
Strong analytical and problemsolving skills, with the ability to interpret data and make datadriven decisions.
Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Ability to work in a fastpaced environment and manage multiple tasks effectively under time and resource constraints.
Demonstrates the highest standa