Customer Support Executive - Mohali, India - TruckX Technologies pvt. ltd
2 weeks ago
Description
*USA Technical support voice process.- *Must have excellent English communication skills.
- *Must have Customer handling skills.
- *Possessing excellent product knowledge to enhance customer support.
- *Identify and assess customers' needs to achieve satisfaction.
- *Build sustainable relationships and trust with customer accounts through open and interactive communication.
- *Provide accurate, valid, and complete information by using the right methods/tools.
- *Meet personal/customer service team sales targets and call handling quotas.
- *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- *Keep records of customer interactions, process customer accounts, and file documents.
- *Take the extra mile to engage customers.
- Educational Qualification:
- Undergraduate / Graduate with good computer knowledge
- Languages:
- English and Punjabi both must.
- it is on-site (work from the office ) only
- 10hrs shift and 5.5days working
Job Types:
Full-time, Regular / Permanent
Salary:
₹11, ₹40,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
- US shift
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Punjabi (preferred)
- English (required)
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