IT Executive - Bengaluru, Karnataka, India - groww

groww
groww
Verified Company
Bengaluru, Karnataka, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Requirement

Key Responsibilities:


  • Troubleshoot and resolve hardware, software, and network issues.
  • Escalate complex issues to L2/L3 support teams as needed.
  • Document support activities and solutions in the ticketing system.
  • Assist in user account management, including password resets and access control.
  • Perform routine maintenance and updates on IT systems and equipment.
  • Provide support for remote users and mobile devices.
  • Contribute to IT projects and initiatives as required.
  • Asset Management.

Requirements:


  • 2 to 3 years of experience in IT support or a related field.
  • Proficiency in Windows and Mac operating systems.
  • Experience with Microsoft Office Suite,Client VPN Tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP,Wi-Fi).
  • Familiarity with SDP IT ticketing systems and remote support tools.
  • Strong problemsolving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Hands on experience with management of Video conferencing solutions like Polycom, Cisco Etc.

Preferred Qualifications:


  • Certifications such as CompTIA A+, N+, Microsoft Certified Professional (MCP), or similar.
  • Experience with Azure Active Directory, Jamf Pro, Office 365 and Google workspace
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