Customer Care Executive - Vadodara, Gujarat, India - H&M Virtual Services Pvt. Ltd

H&M Virtual Services Pvt. Ltd

Verified Company

Vadodara, Gujarat, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job description For Customer Onboarding Executive

Prerequisites:

You should have fluent English
You should be able to work from 3:30 a.m. to 12:30 p.m. (Early Morning Shift)

About the company:

H&M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. with a team of experts, we provide backend and telesales services to these Australian-based solar retailers.

Job Overview:

Key Responsibilities:

Welcome Calls and Customer Onboarding:
Conduct welcome calls to new customers, introducing them to our services and addressing their initial queries.
Create customer profiles and record essential information during onboarding.
Setting Customer Expectations:
Educate customers about the expected Turnaround Time (TAT) for various processes and services.
Provide clear and accurate information regarding the services they are entitled to.
Sales Verification:
Verify the authenticity of sales transactions and ensure they align with company policies and standards.
Rebate Application Support:
Finance Application Support:
Grid Pre-Approval:
Monitoring TAT and Sales Progress:
Take proactive steps to resolve any issues or delays, ensuring that no sales are stuck in the process.

Qualifications:

Bachelor's degree or equivalent work experience.
Strong communication and interpersonal skills, with a customercentric approach.
Previous experience in customer onboarding, customer service, or a related field (preferred).
Ability to navigate and utilize relevant software and CRM systems.
Excellent time management and organizational skills.
Attention to detail and a commitment to ensuring a smooth onboarding experience for customers.

Pay:
₹15, ₹25,000.00 per month

Schedule: