Process Associate customer Experience - Coimbatore, India - Bosch Group

Bosch Group

Verified Company

Coimbatore, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

Robert Bosch Engineering and Business Solutions Private Limited (RBEI), is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end to end engineering, IT and Business solutions.

With over 18000 associates, RBEI is the largest software development center of Bosch outside Germany, indicating we are the Technology Powerhouse of Bosch in India.

We have a global footprint with presence in US, Europe and the Asia Pacific region.

RBEI is ISO 9001:2008 certified (2012), appraised at CMMI-L5 as per version , ASPICE - level3 based on version 2.

5 and ISO and 7, and also ISO 27001 with seven state-of-the-art facilities spread across Bangalore and Coimbatore in India, Ho Chi Minh City in Vietnam and Guadalajara in Mexico, ISO/

IEC :
2011 certified

We nurture, build and sustain enduring customer relationships to enable direct operational and strategic benefits to our customers.

We make it happen through qualified, motivated and flexible professional associates, who uphold the heritage and values of Bosch - time-tested over 125 years of a successful journey; a journey marked by quality, reliability and innovation of service to enhance the interest of our customers and the community we live in.

We provide solutions for businesses in primarily three areas:

Engineering Services
IT services
Business services

Our focal industries:

Automotive industry
Industrial Technology
Consumer Goods and Building Technology

Job Description:

Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.
The individual must possess basic skills / abilities to perform the essential functions.

Responsibilities:

Obtain and evaluate all relevant data to handle complaints and enquiries
Monitor and Dispatch incidents/tickets to the right technical solution group
Efficiently resolve complaints to completion and achieve customer satisfaction
Complete call notes and reports as necessary and update them in the CRM
Report creation using MS office tools
Record details of comments, enquiries, complaints, and actions taken
Manage administration, communication and coordination with internal departments
Flexible and willing to work in shifts 24/7 helpdesk environment

Qualifications:

Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field
Exposure and understanding of ITIL concepts
Good working knowledge of MS Office tools

MS Excel