Customer Service Representative - Shivaji Nagar, Bengaluru, Karnataka, India - Easyhire

Easyhire
Easyhire
Verified Company
Shivaji Nagar, Bengaluru, Karnataka, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities(CONDIDATE SHOULD KNOW TWO LANGUAGES ENGLISH PLUS HINDIWE ONLY CONSIDER THEM)

  • Manage customer conversations across all our support channels (instore, online, and via phone)
  • Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
  • Proactively take steps to enhance the customer experience
  • Share relevant customer feedback to help us improve our offerings
  • Evaluate our customer support processes, devise improvements, measure results, and iterate
  • Report on key customer service metrics and identify noteworthy trends

Required skills and qualifications

  • Strong written and verbal communication skills
  • Friendly and empathetic demeanor
  • Exceptional problemsolving ability, backed by good judgment
  • Ability to respond to customer questions using social media
  • Ability to collaborate across departments and teams

Job Types:
Full-time, Fresher


Pay:
₹15, ₹23,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Quarterly bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (required)
  • Hindi (required)

Work Location:
In person
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