Front Office Executive - Pathanamthitta, India - Sreevalsam Group

Sreevalsam Group
Sreevalsam Group
Verified Company
Pathanamthitta, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Can be applied by Trainees /Freshers/Experienced


Job Description of Front Office:
A Front Office Executive is a crucial member of the administrative staff. They are the first point of contact in the office and provide administrative support to the entire organisation. They also introduce clients and guests to the organisation's upper management.

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Computer knowledge
  • Degree in hotel management is a plus

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹9, ₹12,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Evening shift
  • Night shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Pathanamthitta, Kerala: Reliably commute or planning to relocate before starting work (required)

Education:


  • Diploma (preferred)

Experience:

- total work: 1 year (preferred)

  • Computer knowledge
: 1 year (required)


Language:


  • Hindi (preferred)
  • English (required)

Shift availability:

  • Night Shift (required)

Speak with the employer
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