Jobs
>
Bengaluru

    Workforce Management Analyst - Bengaluru, India - Target

    Target
    Target Bengaluru, India

    1 week ago

    Default job background
    Retail
    Description

    About us:
    Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.

    The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members.

    From guest service professionals and product designers to vendor managers and financial and workforce management analysts, FRS comprises several key and high-visibility areas that elevate and nurture Target's distinctive reputation.

    We cultivate loyalty and satisfaction through exceptional service and support.

    And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on.

    Beyond our world-class service centers, there are many important challenges to be met in other FRS teams like the FRS Operations and Product Team, which plays at the intersections of process and technology, and Service Delivery Enablement which develops comprehensive service delivery strategies for our service centers.

    FRS Product Design manages and grows loyalty, frequency and other marketing programs for all Payment Cards (RedCard, Gift Card).

    Our Bank Program and included credit risk and compliance functions manage Merchandise Finance, Capital Finance, Expense Management and Financial Goals and Forecasts.

    And the FRS Controller heads up FRS Accounting and Financial Operations, including Accounting and Control, Retail Bankcard Services, Target Card Services, Fraud Prevention & Dispute Resolution.

    As a Workforce Management Analyst, you will manage contacts and team member resources for Target service centers. Job duties may change anytime due to business needs

    Productivity:
    Governance of Staffing Outlook & Optimizing staff productivity, while ensuring the integrity and accuracy of Service Center reporting

    Business Intelligence:
    You will use strong critical thinking and decision-making skills to ensure that service level and productivity metrics are achieved

    Business Health:
    Focus on optimizing Staff Productivity & Communicating the good, bad and ugly & action plan with Service Center Leaders & Workforce Management business partners

    Analytical:
    Analyzing volume trends, agent skills, and schedule effectiveness to develop strategies to provide top level service.

    Contingency Planning:
    You will effectively execute contingency plans in the face of unexpected workflow changes or contact arrival patterns and sharing out Workforce Management system data with integrity and accuracy

    SHIFT REQUIREMENTS:
    Able to work on holidays, and weekends
    45 Hours/Week with any two consecutive weekly offs
    Rotational Shifts : 24/7 primarily in evening and night shifts

    MINIMUM REQUIREMENTS:
    Four year college degree or equivalent education
    5+ years of work experience in Call Center
    Strong working experience of Call Center Forecasting, Capacity planning & Scheduling and Real Time Monitoring
    Exposure to Workforce planning tools e.g. IEX, NICE, Genisys etc.
    Demonstrated ability to work independently, take initiative and handle multiple tasks
    Ability to prioritize responsibilities, work under pressure and within time constraints

    DESIRED REQUIREMENTS:
    Strong PowerPoint Skills with the experience in creating storyboarding & business decks
    Strong Microsoft Excel skills with the ability to work on macros and automation
  • Sheraton Hotels & Resorts

    Analyst-Revenue Management

    6 days ago

    Sheraton Hotels & Resorts bangalore, India

    Type de Poste · Non-Management · Participer à la gestion de l'inventaire des chambres afin de maximiser les recettes des salles de réunion, ainsi que maintenir l'exactitude des informations et améliorer les efforts d'automatisation dans le système de réservation. Aider à la pré ...

  • Encora Inc.

    Manager, Analyst

    6 days ago

    Encora Inc. bangalore, India

    Description · We are seeking a talented and experienced Manager of Analyst & Advisory Relations to join our dynamic team. The successful candidate will play a crucial role in developing and implementing effective Analyst Relations strategies to enhance our company's reputation a ...

  • WinnerBrands

    Analyst Relations Manager

    1 week ago

    WinnerBrands Bengaluru, India

    About the Brand: · A leading brand that simplifies the digital evolution of companies from strategy through execution. With a unique, multi-disciplinary and collaborative model, the company works with clients to transition to new business models, digitalized processes and deliver ...

  • WinnerBrands

    Analyst Relations Manager

    1 week ago

    WinnerBrands bangalore, India

    About the Brand: · A leading brand that simplifies the digital evolution of companies from strategy through execution. With a unique, multi-disciplinary and collaborative model, the company works with clients to transition to new business models, digitalized processes and deliv ...

  • Target

    Workforce Management Analyst

    13 hours ago

    Target Bengaluru, India

    About us: · Target is an iconic brand, a Fortune 50 company and one of America's leading retailers. · The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professi ...

  • 3M Technology Center of Excellence (TCOE)

    Release Management Analyst

    6 days ago

    3M Technology Center of Excellence (TCOE) Bengaluru, India

    Job Description: 3M is seeking a Release Management Analyst for the Enterprise Release Management Team · Job Summary : · The person hired for the position of Release Management Analyst will be responsible for maintaining and executing key segments of the Enterprise Release Man ...

  • Kenvue

    manager - digital analyst

    6 days ago

    Kenvue bangalore, India

    MANAGER - DIGITAL ANALYST W Description Role/Candidate Description · The Digital Analyst will support all website related requests as submitted via the Kenvue Digital Analytics JIRA board. These requests will consistent of (but not limited to) adding third party pixels to ...

  • Telstra

    Data Management Analyst

    6 days ago

    Telstra bangalore, India Full time

    Employment Type Permanent Closing Date 23 Sept :59pm Job Title Data Management Analyst Job Summary · As a Data Management Analyst, you value and steward strong governance, architecture and data exchange. You play an important role in supporting the implementation of effective d ...

  • Barracuda

    Manager, Cybersecurity Analysts

    6 days ago

    Barracuda bangalore, India

    Job ID: 25-090Come Join Our Passionate Team At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with ...

  • Telstra

    Data Management Analyst

    1 week ago

    Telstra Bengaluru, India

    Employment Type Permanent · Closing Date 23 Sept :59pm · Job Title Data Management AnalystJob SummaryAs a Data Management Analyst, you value and steward strong governance, architecture and data exchange. You play an important role in supporting the implementation of effective dat ...

  • Kenvue

    manager - digital analyst

    6 days ago

    Kenvue Bengaluru, India

    MANAGER - DIGITAL ANALYST W · Description · Role/Candidate DescriptionThe Digital Analyst will support all website related requests as submitted via the Kenvue Digital Analytics JIRA board. These requests will consistent of (but not limited to) adding third party pixels to Kenvue ...

  • Hudson's Bay Company

    Analyst, Sample Management

    4 days ago

    Hudson's Bay Company Bengaluru, India

    Job Description · Analyst, Sample Management · What This Position Is All About: · Digital Item Lifecycle teams add thousands of new items onto the websites each week. The Associate for Sample Management is responsible for ensuring a superior customer shopping experience as a r ...

  • AXA Group

    Analyst - Policy Management

    6 days ago

    AXA Group bangalore, India

    Analyst - Policy Management · Gurgaon, Haryana, India · AXA XL is looking for talented individuals to support our business across all product lines and geographies. This is an exciting opportunity to be part of a dynamic, global business. · Analysts - Policy Management work wi ...

  • Equinix

    Manager, Business Analysts

    6 days ago

    Equinix bangalore, India Full time

    Who are we? · Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organization ...

  • Target

    Workforce Management Analyst

    6 days ago

    Target Bengaluru, India

    About us:Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals ...

  • BlackLine

    Incident Management Analyst

    6 days ago

    BlackLine bangalore, India Full time

    Job Description Get to Know Us: · It's fun to work in a company where people truly believe in what they're doing · At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. · Since being founded in 1, BlackLine has become ...

  • Target

    Workforce Management Analyst

    1 week ago

    Target Bengaluru, India

    About us: Target is an iconic brand, a Fortune 50 company and one of America's leading retailers.The Financial and Retail Services (FRS) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals ...

  • Genpact

    Manager, Business Analyst

    6 days ago

    Genpact Bengaluru, India Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • HighPoints Technologies India Pvt Ltd

    Resource Management Analyst

    6 days ago

    HighPoints Technologies India Pvt Ltd bangalore, India

    Job Description Template Requirement Resource Management Analyst · Job Responsibility Job Responsibility · Responsible for keeping resource management data (Demand and Supply) up to date in systems and providing MIS reporting to stakeholders. · Coordination with projec ...

  • Jobs for Humanity

    Project Management Analyst

    6 days ago

    Jobs for Humanity bangalore, India Full time

    Job Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Business Administration Travel Percentage : · 0%Project Management Analyst –Chennai – 4 to 6 years · Are you curious, motiv ...