Customer Service Representative - Mohali, India - UCH LOGISTICS INDIA PVT LTD
Description
Job description
Responsibilities:
- Answer phone calls in a professional manner and provide information about products and services as requested by the customer.
- Keep records of interaction of customers, keeping records of details of customer complaints, inquiries and comments.
- Render Administrative support to other customer care team members when the need arises, or as instructed.
- Follow up customers and their complaints, ensuring that customers request are attended accordingly.
- Excellent communication skills (Verbal, writing & Reading), especially coupled with fluency in English language.
- Must have minimum 2 years of experience in International voice process/Customer Service or Transport/Logistics.
- Knowledge about Geographical areas of UK will be an added advantage.
- Ability to multitask, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening.
- Ability to listen and pay attention to details.
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
- Ability to effectively work with the team.
- Willing and comfortable to work as per UK shift timings.
Job Types:
Full-time, Regular / Permanent
Salary:
₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Evening shift
Supplemental pay types:
- Quarterly bonus
Ability to commute/relocate:
- INDUSTRIAL AREA PHASE 8B, Mohali , Punjab: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
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