Spanish Language Expert - Gurgaon, India - VCosmos

VCosmos

Verified Company

Gurgaon, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Understand customer needs and meet them through understanding, problem solving, and follow through

Provide superior customer service and communication to internal and external customers
Work effectively with a diverse population
Keeps every interaction positive
Communicate effectively with customers and coworkers through written and verbal mediums
Provides clear, concise, and accurate messages
Completes work and responsibilities in a timely manner
Resolve customer complaints in a prompt and courteous manner
Acts professionally and with respect towards customers, coworkers, and management
Follows up to ensure customer satisfaction
Maintains a professional appearance and demeanor
Meets customer expectations, company goals, and policies at all times
Meets and/or exceeds customer service requirements
Follows complex instructions, policies, and procedures

Bilingual Customer Service Representative Responsibilities:

Collect information from customers, as appropriate, and document it for future reference
Resolve customer issues, including refunds, returns, and exchanges
Maintain professional composure while dealing with difficult or irate customers
Develop and maintain knowledge of current product and service offerings
Capable of managing multiple tasks simultaneously
Efficient at working on more than one project at a time

Requirements And Skills:

Bilingual skills in Spanish and English
2+ years' customer service experience preferred
Excellent written, oral, and interpersonal communication skills in both English and Spanish
Strong multitasking, customerservice, and problemsolving skills
Excellent listening skills

Job Types:
Full-time, Fresher

Salary:
₹30, ₹40,000.00 per month

Benefits: