Chat Support Executive - Noida, India - Waffle Bytes Pvt. Ltd.

Waffle Bytes Pvt. Ltd.
Waffle Bytes Pvt. Ltd.
Verified Company
Noida, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are looking for a Chat Support Executive to support our operations team.


Responsibilities:

Chat with potential customers and guide them through the process.
Resolve queries and issues related to the products and services
Identify customer needs and help customers use specific features
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Coordinate with other executives.
Keep Records Of Customer Interactions And Transactions
Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation


Qualifications:
Comfortable to relocate to Noida for work from office.
1+ years of experience in a similar role.
Excellent communication skills in Hindi and English.
Strong problem-solving and decision-making skills


Job Types:
Full-time, Regular / Permanent


Salary:
₹15, ₹20,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Noida ,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (preferred)


Application Question(s):

  • How much do you get in hand every month?
  • What is your salary expectation?
  • What is the notice period in your current organization?

Education:


  • Bachelor's (preferred)

Experience:


  • Customer support: 1 year (preferred)

Work Location:
One location
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