Sales and Customer Service Representative - Mumbai, India - Qi Spine Clinic

Qi Spine Clinic
Qi Spine Clinic
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Profile:

  • Patient Advisor/Customer Service

Location:

  • The Centrium, Phoenix Market City, LBS Marg, Kurla (W),
Mumbai


Responsibilities and Duties:
Ø Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.

Ø Obtains customer information by answering telephone calls; probing them and fix the first consultation

Ø Ensuring correct information is delivered to patients during their first consultation.

Ø Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value, Convincing Power

Ø Understand caller's conditions and empathize helping them with appointments.

Ø Informs Patients by explaining procedures; answering questions; providing information.

Ø Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.


Job Types:
Full-time, Temporary

Contract length: 18 months


Salary:
₹28, ₹32,000.00 per month


Benefits:


  • Health insurance

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Kurla (W), Mumbai : Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Outbound sales: 2 years (required)
  • Upselling: 2 years (required)
  • Handling 100+ calls: 2 years (preferred)

Language:


  • English (preferred)

Work Location:
In person


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