Urgent Hiring for International Cce - Gurugram, Haryana, India - Hemocean Outsourcing
Description
Professionally handle incoming customer requests and ensure all issues are resolved, and the customer is notified within 24 hours.Developing and sustaining solid relationships with key clients that bring in the most income for the company.
Communicating and collaborating with the Finance, sales, Warehouse, and logistics departments to ensure that key clients' needs are met.
Ensure smooth execution of the end-to-end Order lifecycle, by working closely with the customer as well as internal stakeholders
Responsible for Analysis and Business reporting for the whole customer service department.
Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
Provide quality service and support in a variety of areas, including, but not limited to, billing, orders, and troubleshooting.
Serve as the link of communication between key customers and internal teams
Customer Service mindset and passion for service excellence Technology savvy with good hands-on experience in MS office, ERP systems Ability to work under pressure
Be active and flexible to manage, adapt and revise the customers plans under unexpected business circumstance
Desired Qualifications:
Proficient excel reporting and analytical skills
FMCG Background is a plus
Must have dealt with ECOM accounts
Team player and problem solver in a demanding deadline driven environment
Salary:
₹20, ₹60,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 1 year (preferred)
Speak with the employer
More jobs from Hemocean Outsourcing
-
Telecaller - Banking & Finance
Chandivali, Mumbai, Maharashtra, India - 2 weeks ago
-
Urgent Hiring for Fresher
Mumbai, India - 2 weeks ago
-
Urgent Hiring for Education Counselor
Mumbai, India - 2 weeks ago
-
Visiting Faculty
Mumbai, India - 3 weeks ago
-
It/ Computer Science Professor
Mathura, India - 2 weeks ago
-
Urgent Hiring for Sales-voice Process
Gurugram, Haryana, India - 1 week ago