Process Trainer Bpo - Nagpur, India - CareerGo Staffing Solutions

CareerGo Staffing Solutions
CareerGo Staffing Solutions
Verified Company
Nagpur, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Trainer_BPO

Job Details & Requirements


Designation:
Trainer_BPO

Experience

  • 2 Years of Experience (Minimum)
Qualification

  • Any Graduate/HSC

Salary:
₹25,000 - ₹30,000 per month

We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,

Call handling process

Soft skills

Communication skills

Query resolution


Responsibilities:

Excellent Communication Skills

Should have an in depth knowledge of call handling process.

Proficiency in Soft skills training

Audit customer calls and give feedback to customer support group and concerned stakeholders

Documenting training progress and reporting to concerned stakeholders

Should have classroom training experience including running orientation programs for new joiners in customer support group

Should have knowledge of industry standards related to customer satisfaction scores

Conduct short modules of refresher training on the floor.

Should have knowledge of e-learning tools and blended learning approaches for customer support executives.

Able to plot and analyze key performance metrics related to customer support function.


Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.

A customer service mindset and values like empathy are highly desirable.


Job Types:
Full-time, Regular / Permanent


Salary:
₹25, ₹30,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Speak with the employer
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