Call Center Executive - Mumbai, India - Business Mantra

Business Mantra
Business Mantra
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities

  • Handle many inbound and outbound calls to customers and clients.
  • Identify the needs of customers, resolve issues, and provide solutions.
  • Upsell other products wherever possible.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Also, be wellread on company policies and the website for FAQs or policy related answers.
  • Maintain good customer relations.
  • Meet personal targets and work towards meeting team targets.
  • Maintain records of the conversations with the customer and analyze the data.
  • Write and submit timely reports on performance, targets, and customer queries.

Requirements:


  • Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customeroriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹15, ₹35,000.00 per month


Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Morning shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Shift allowance
  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)


Language:


  • Hindi (preferred)

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