Customer Support Representative - Mumbai, India - Venture Quest

Venture Quest
Venture Quest
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Salary: 2 LPA to 4 LPA


Shift:
Rotational shift/24*7 (Cab facility)


Working days: 5 days working (Rotational off)


Age limit :33

Qualifications

  • Excellent communication skills, both in written and spoken English
  • Proven experience in customer service, preferably in a call center or online support environment
  • Strong problemsolving and troubleshooting skills
  • Calm and patient temperament to handle irate customers and diffuse tense situations
  • Good multitasking and time management skills to manage and prioritize concurrent tasks and responsibilities
  • Familiarity with CRM and support software tools such as Zendesk, Freshdesk, or similar
  • Any degree or diploma in Business Management, Communications or related field
  • Good knowledge of Microsoft Office Suite, especially Excel and PowerPoint

Job Types:
Full-time, Permanent, Fresher


Salary:
₹15, ₹30,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Performance bonus
  • Shift allowance
  • Yearly bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

  • Mumbai Suburban, Maharashtra: Relocate before starting work (required)

Work Location:
In person


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