Process Expert - Delhi, India - Barclays

Barclays

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Process Expert

Location:
Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography.

Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

Trade finance being a highly specialised field, process experts are a key member of the operation team supporting trade process, data management for various transactions based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high level customer service.

What will you be doing?

As a team member reporting directly to the Team Manager, Trade Finance, you will be responsible for your assigned role which includes the following responsibilities;

Document Checking for Advised and Confirmed Letters of Credit, Issued Letters of Credit, Back to Back Letters of Credit, Transferred Letter of Credit, Guarantees and Bonds and Bills for Collections in accordance to approved process and procedures, international regulations (Standard banking practises and ICC Rules
UCP, ISBP, URC, URDG) and within preagreed service levels and with speed and accuracy.
Discrepancy handling, Advise of rejection to (Beneficiary, Presenting Bank and Issuing Bank) o Record Acceptance on the system and advice beneficiary of maturity date
Carry out, enhance, improve and scale our trade surveillance (market abuse), AML and other financial crime monitoring processes
Chasers to Issuing banks on Documents forwarded on approval basis
Daily review of related reports
Ensure appropriate internal ledger entries passed
Respond to queries and enquiries from beneficiaries or issuing banks
Establish the most effective and efficient solutions to complex technical issues referred by Advisors.
Coordinate / liaise with IT Support on faults and changes, user Ids, etc
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
Accountable for identifying, analysing and resolving/implementing processing issues to prevent reoccurrence, reducing loss to the business
Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Return to Work
To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
Responsible for verification and authorisation of transactions within authorization limits and nonconformant items/referrals which may be staff prompted or system generated.
Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
Provision of 2way feedback to Team Manager/Operations Manager
Conduct daily huddles to provide process updates and share process scores
Act as a backup Team Manager in his/her absence
Work with the onshore and offshore teams to prioritize transactions that needs to be turned around on exceptional basis.
Conduct periodical process trainings for advisors and manage training for new joinees
Understanding of the Trade business and an understanding of the lifecycle of trades.
Test activities include analysis of requirements, designing test cases and scripts, conducting peer reviews of test scripts, identifying test data and environment needs, test execution, defect management
Ability to understand the business context of the solution being tested
Ability to verify and judge if the solution provided meets business requirements
Rework defects and take part in defect analysis
Be a Continuous Improvement champion: suggest, encourage and deliver.