Associate - Student Success - Mumbai, India - UpGrad

UpGrad
UpGrad
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Smartworks, Mumbai, Maharashtra, India

  • Department
  • Student Success
  • Job posted on
  • Jul 16, 2023
  • Employment type
  • Full Time
    About Us


upGrad is an IIT Delhi alumni and Ronnie Screwvala founded company where we focus on enabling universities to take their programs online.

Given the team's background in the education and media sectors, we understand what it takes to offer quality online programs, and at upGrad - we invest alongside universities to build and deliver quality online programs (content, platform, technology, industry collaboration, delivery, and grading infrastructure).

You can read about some of our press releases at
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.

  • We were also covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the official education partner for Government of India
  • Startup India program too
  • We were also ranked as one of the top 25 Startups in India 2018
Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

At upGrad - we have partnered with leading universities such as IIIT Bangalore, BITS Pilani, MICA Ahmedabad, IMT Ghaziabad and Cambridge University's Judge Business School to offer programs in the domains of Data, Technology and Management


Roles & Responsibilities:


  • Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program

Skills:


  • Excellent written and spoken communication skills
  • Data management
  • High customercentricity, to understand student expectations and support them to achieve their goals;
Ability to approach any situation with patience and empathy

  • Good problemsolving skills
  • Ability to manage clear internal communication to drive student success
  • Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory

If you love motivating people, are extremely customer-centric and are excited by the
**challenges of a new emerging business environment, then we are looking for you
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