Business Execution Associate - Hyderabad, India - WELLS FARGO BANK

WELLS FARGO BANK

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsible for the dialer operations for CCS Collections business.

Execute dialer strategies and managing multiple call lists that comprises of accounts of various types and delinquencies.
Analyze various aspects of production, viz., staffing, call volume, break schedules and overtime.
Work proactively in the event of dialer outages and liaise with Business and IT and get a resolution at the earliest to minimize downtime.
Implement strategic plans, technical up gradation in coordination with Business.
Work on creating SQL based automations for dialer execution.
Analyze the behavior of various campaigns and make strategy change as per requirement to drive better business results.
Perform Legal verification for Compliance to adhere to the FDCPA and other Collections Laws.

About this role:

Wells Fargo is seeking a Business Execution Associate...

In this role, you will:

Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
Collaborate and consult with midlevel managers or crossfunctional business partners
Provide work direction to less experienced Strategy and Execution staff

Required Qualifications, US:

6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications, International:

Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Strong analytical skills with high attention to detail and accuracy.
Excellent verbal, written and interpersonal communication

Job Expectations:

Capable of multitasking
Have an analytical bent of mind and an eye for detail

We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.