Customer Support Agent - Noida, India - looper development Services privet limited

Deepika Kaur

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Deepika Kaur

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Description

Role Definition & Requirement
Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent.

  • He/She will be responsible for making and receiving outbound/inbound calls
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following the provided "scripts" when handling different topics
  • Will strive towards going beyond the assigned target and achieve best possible conversion rate
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our CRM Database by documenting everything
Requirement

  • Exceptional interpersonal, Sales, problemsolving, verbal (US accent) and written communication Skills
  • Versant 6 Certified
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively Educational

Qualification Requirement

  • Minimum Graduate in any stream

Desired Experience

  • 2 Years of International Outbound Sales experience (US)
  • Prior experience in Health Care or Mass Tort Domain Preferred

Salary:
₹9, ₹70,454.14 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Night shift

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:

- total work: 5 years (preferred)

  • Customer service: 5 years (preferred)
- international Sales: 3 years (preferred)

  • International voice process: 5 years (preferred)
  • Outbound sales: 2 years (preferred)

Language:


  • English (preferred)

License/Certification:

  • Versant 6 (preferred)

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