Customer Support Agent - Noida, India - looper development Services privet limited
Description
Role Definition & Requirement
Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be experienced, self-driven and motivated Voice Agent.
- He/She will be responsible for making and receiving outbound/inbound calls
- Managing large amounts of inbound and outbound calls in a timely manner
- Following the provided "scripts" when handling different topics
- Will strive towards going beyond the assigned target and achieve best possible conversion rate
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our CRM Database by documenting everything
- Exceptional interpersonal, Sales, problemsolving, verbal (US accent) and written communication Skills
- Versant 6 Certified
- Track record of overachieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively Educational
Qualification Requirement
- Minimum Graduate in any stream
Desired Experience
- 2 Years of International Outbound Sales experience (US)
- Prior experience in Health Care or Mass Tort Domain Preferred
Salary:
₹9, ₹70,454.14 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Noida,
Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 5 years (preferred)
- Customer service: 5 years (preferred)
- International voice process: 5 years (preferred)
- Outbound sales: 2 years (preferred)
Language:
- English (preferred)
License/Certification:
- Versant 6 (preferred)
Speak with the employer
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